1. These terms
1.1 What these terms cover
These are the terms and conditions on which we supply courses to you, whether these are goods, or digital content.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide courses to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are
We are J N L Marketing Management, a company registered in the United Arab Emirates. Our company registration number is 1003841 and our registered office is located at King Humaid Sultan Humaid bin Muwaiza, Office 98 - Muhaisnah 2, Dubai, UAE. Our registered VAT number is 100517887400003.
2.2 How to contact us.
You can contact our customer service team by writing to us at [email protected].
2.3 How we may contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails.
When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order.
Our acceptance of your order will take place when you purchase the online course from our website, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order.
If we are unable to accept your order, we will inform you of this and will not charge you for the course.
3.3 Your order number.
We will assign you with a unique identifier (Client ID) to your order and tell you what it is when we accept your order. It will help us if you can tell us the Client ID whenever you contact us about your order.
4. Our Online course
Our online course is intended for those over the age of 18 only.
5. Your rights to make changes
Unfortunately, we cannot tailor make a course for your individual needs. As we cannot change the course content for you, you may want to end the contract (see 8, Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the courses.
We may change the online course:
- to reflect changes in relevant laws and regulatory requirements and
- to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the course.
6.2 More significant changes to the courses and these terms.
In addition, as set out in our website, we may make certain changes to these Terms & Conditions or the Course to ensure the course content is current.
6.3 Updates to digital content.
We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
7. Providing the courses
7.1 Delivery costs.
There are no delivery costs.
7.2 The course is a one-off purchase of digital content.
We will make the digital content available for streaming by you as soon as we accept your order.
7.3 We are not responsible for delays outside our control.
If our supply of the courses is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any courses you have paid for but not received.
7.4 Reasons we may suspend the supply of courses to you.
We may have to suspend the supply of a course to:
- deal with technical problems or make minor technical changes;
- update the course to reflect changes in relevant laws and regulatory requirements;
- make changes to the course notified by us to you (see 6).
7.5 Your rights if we suspend the supply of courses.
We will contact you in advance to tell you we will be suspending supply of the course, unless the problem is urgent or an emergency. If we have to suspend the course [for longer than 4 weeks we will adjust the price so that you do not pay for courses while they are suspended. You may contact us to end the contract for a course if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 8 weeks and we will refund any sums you have paid in advance for the course in respect of the period after you end the contract.
7.6 We may also suspend supply of the courses if you do not pay.
If you do not pay us for the courses when you are supposed to (see 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the courses until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the courses. We will not suspend the courses where you dispute the unpaid invoice (see use 12.6). We will not charge you for the courses during the period for which they are suspended. As well as suspending the courses we can also charge you interest on your overdue payments (see clause 12.5).
8. Your rights to end the contract
8.1 You can always end your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
- If what you have bought is misdescribed you may have a legal right to end the contract (or to get the course replaced or to get some or all of your money back), see 11;
- If you want to end the contract because of something we have done or have told you we are going to do, see 8.2;
- If you have just changed your mind about the course, see 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
- In all other cases (if we are not at fault and there is no right to change your mind), see [8.7 OR 8.8].
8.2 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any courses which have not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an upcoming change to the course or these terms which you do not agree to (see use 6.2);
- we have told you about an error in the price or description of the course you have ordered and you do not wish to proceed;
- there is a risk that supply of the courses may be significantly delayed because of events outside our control;
- we have suspended supply of the courses for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 8 weeks; or
- you have a legal right to end the contract because of something we have done wrong [(including because we have delivered late (see 7.8)].
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
For most courses bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 Our goodwill guarantee.
Please note, these terms reflect the goodwill guarantee offered by [J N L Marketing Management] of [King Humaid Sultan Humaid bin Muwaiza, Office 98 - Muhaisnah 2, Dubai, UAE] to its UK and EU customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed courses (see 11.2):
| Right under the Consumer Contracts Regulations 2013 | How our goodwill guarantee is more generous |
| 14 day period to change your mind. | 15-day period to change your mind. |
| Consumer to pay costs of return. | no costs of return. |
8.5 When you don't have the right to change your mind.
You do not have a right to change your mind in respect of:
- digital courses after you have started to download or stream these;
- services, once these have been completed, even if the cancellation period is still running;
- courses sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- sealed audio or sealed video recordings or sealed computer software, once these courses are unsealed after you receive them; and
- any courses which become mixed inseparably with other items after their delivery.
8.6 How long do I have to change my mind?
How long you have depends on what you have ordered and how it is delivered.
- Have you bought digital content? If so, you have 15 days after the day we contact you to confirm we accept your order, or, if earlier, until you start streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind once the content has been delivered or streamed.
8.7 Ending the contract where we are not at fault and there is no right to change your mind.
If we are not at fault and you do not have a right to change your mind (see 8.1), you can not end the contract once 15 days have elapsed.
8.8 How to end the contract with us (including if you have changed your mind)
8.9 Tell us you want to end the contract.
To end the contract with us, please let us know via Email. Please email us at [[email protected]]. Please provide details of your order, your Client ID, date of purchase and your name and address.
8.10 Returning courses after ending the contract.
If you are exercising your right to change your mind you must contact us within 15 days of purchase telling us you wish to end the contract.
8.11 How we will refund you.
We will refund you the price you paid for the courses, by the method you used for payment. However, we may make deductions from the price, as described below.
8.12 Deductions from refunds if you are exercising your right to change your mind.
If you are exercising your right to change your mind we will deduct a 5% administration fee to cover our costs.
8.13 When your refund will be made.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of you telling us you have changed your mind.
9. How to end the contract with us
9.1 We may end the contract if you break it.
We may end the contract for the course at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
9.2 We may withdraw the course.
We may write to you to let you know that we are going to stop providing the course. We will let you know at least 30 days in advance of our stopping the supply of the course and will refund any sums you have paid in advance for courses which will not be provided.
10. Our rights to end the contract
10.1 How to tell us about problems.
If you have any questions or complaints about the course, please contact us. Write to us at [email protected]
10.2 Summary of your legal rights.
We are under a legal duty to supply courses that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the course. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your course is digital content, for example a mobile phone app or a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
if your digital content is faulty, you're entitled to a repair or a replacement.
if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
See also 8.3.
11. If there is a problem with the course
11.1 Where to find the price for the course.
The price of the course (which includes VAT) will be the price as on our website. We take all reasonable care to ensure that the price of the course advised to you is correct. However please see 12.3 for what happens if we discover an error in the price of the course you order.
11.2 We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the course, we will adjust the rate of VAT that you pay, unless you have already paid for the course in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong.
It is always possible that, despite our best efforts, some of the courses we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the course's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the course's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
11.4 When you must pay and how you must pay.
We accept payment via credit card, debit card and bank wire transfer.
11.5 We can charge interest if you pay late.
If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.6 What to do if you think an invoice is wrong.
If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
12. Price and payment
12.1 We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
gligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the courses and for defective courses under the Consumer Protection Act 1987.
If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
12.4 We are not liable for business losses.
We only supply the courses for domestic and private use. If you use the courses for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. Our responsibility for loss or damage suffered by you
13.1 How we may use your personal information.
We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy [INFORMATION ON HOW TO FIND THE PRIVACY POLICY].
14. How we may use your personal information
14.1 Your use of this site
In using this site you agree that you shall not:
- do anything to encourage, procure or carry out any criminal activity;
- use this site for any purpose other than your personal use;
- use this site for any purpose that is against any law;
- email, transmit or otherwise disseminate any content which is in our sole opinion defamatory, obscene, in breach of copyright or any other third party rights, vulgar or indecent or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or is otherwise unlawful;
- advertise or promote third party or your own products or services including by way of the distribution of ‘spam’ email;
- transfer files that contain viruses, trojans or other harmful programs; and/or
- access or attempt to access the accounts of other users or penetrate or attempt to penetrate this site’s security measures.
We reserve the right to suspend, restrict or terminate your access to this site at any time without notice at our discretion if we have reasonable grounds to believe you have breached any of the restrictions above.
14.2 We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.3 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.4 Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms
14.5 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.6 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the courses, we can still require you to make the payment at a later date.
14.7 Copyright
All of the information on this website and the online courses materials we provide to you are protected by copyright, if you copy or distribute or reproduce
14.8 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law and you can bring legal proceedings in respect of the courses in the English courts. If you live in Scotland you can bring legal proceedings in respect of the courses in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the courses in either the Northern Irish or the English courts.
15. Other important terms
15.1 Viruses
We do not guarantee that this site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access this site. You should use your own virus protection software.
You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which this site is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this site will cease immediately.
15.3 Linking to this site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to this site in any website that is not owned by you. This site must not be framed on any other site, nor may you create a link to any part of this site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in this paragraph. If you wish to make any use of content on this site other than that set out above, please contact [email protected].
15.4. Third Party Links
Where this site contains links to other websites and resources provided by third parties, These links are provided for your information only. We have no control over the contents of those websites or resources. In particular, we have no liability as a result of you using third party payment providers to affect customer payments.